Privacy Policy

1. Information We Collect

When you use our website, book a service, or contact us, we may collect:

• Name, phone number, email address, and property address
• Service request details and notes
• Payment information (processed securely through Square — we never store card numbers)
• Browser type, IP address, and usage data via analytics

2. How We Use Your Information

We use your information to:

• Schedule and dispatch HVAC service to your property
• Send appointment confirmations, status updates, and receipts
• Respond to service inquiries and support requests
• Process subscription payments for the Access Care Agreement
• Improve our website and service quality

3. SMS / Text Message Communications

By providing your phone number and submitting a service request, you consent to receive SMS text messages from SunDollar A/C & Heat related to your service appointment, including confirmations, technician dispatch notifications, and follow-ups.

• Message frequency: Varies based on service activity (typically 1–3 messages per appointment)
• Message & data rates may apply depending on your carrier plan
• Opt out: Reply STOP to any message to unsubscribe from SMS communications
• Help: Reply HELP for assistance or contact us at (972) 510-9873
• We do not sell or share your phone number with third parties for marketing purposes

4. Third-Party Services

We use the following third-party services to operate our business:

• Square — Payment processing and subscription management. Your payment data is governed by Square's Privacy Policy
• Supabase — Customer relationship management and data storage
• Google — Maps, calendar, and analytics services
• Vercel — Website hosting and performance

5. Cookies

Our website uses cookies and similar technologies to improve performance and user experience. Cookies help us remember your preferences and analyze how visitors use our site. You can control cookie settings through your browser preferences.

6. Data Retention

We retain your service records and contact information as long as necessary to fulfill our services, comply with legal obligations, and support warranty claims. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of SMS communications at any time by replying STOP

8. Security

We implement industry-standard security measures to protect your data. Payment card data is tokenized and processed exclusively through Square — we never store, transmit, or have access to raw card numbers.